Returns & Refunds

Unstitched fabric cannot be tried on, so our policy is about condition, not taste. Anything unused and in original packaging can come back within 7 days of delivery.

What qualifies

• Unused, unstitched, unwashed fabric with the original packaging and tags.
• Reported within 7 days of the delivery date.
• A photo of the fabric and the parcel, sent on WhatsApp before you dispatch it back.

What does not qualify

• Fabric that has been cut, washed, ironed or altered by a tailor.
• Fabric returned without the original packaging.
• Colour differences reported after the fabric has been cut.
• Faults that were visible when the parcel was opened with the courier.

That last point matters: because delivery is cash on delivery, the courier waits while you inspect. Please open and check the fabric in front of them — it is the only way to settle a colour or quality issue on the spot.

How to return

1. WhatsApp us on +92 300 1234567 with your order number and a photo of the fabric.
2. We confirm the pickup and share a courier reference.
3. Pack the fabric exactly as it arrived and hand it to the courier.
4. Once it reaches us, we refund to your original payment method within 3 working days, or exchange it for another fabric of equal value.

Wrong or damaged fabric

If we sent the wrong colour, length or a faulty roll, that is on us. We collect it at our cost and either resend the correct fabric or refund you in full — your choice.

Exchanges

Exchanges are handled as a return plus a new order, so you are not waiting on a stock check before the replacement ships. If the fabric you want is available, it leaves the same day.